METCO’s support teams are in charge of maintaining the solutions that we deploy for carriers and enterprises. We perform both preventive and corrective maintenance in order to ensure that the business value generated is sustained. Our technical staff use proven methodologies to monitor the performance of our solutions and comply with the terms of the service level agreements (SLAs) concluded with our clients.
The teams are structured organizationally in a manner to best execute first level and/or second level support services. Monitoring, inspection, diagnosis, maintenance and escalation procedures are performed methodically in line with best practices in our industry. METCO operates a helpdesk with electronic trouble ticketing to streamline its intervention requests.
Our support engineers and technicians are deployed in multiple countries to ensure the continuity and availability of mission critical solutions.