Managed services


 

 

Today’s expanding networks, scarcity of technical skills, prohibitive management costs and lack of timely expertise means that keeping constant vigil of the information and communication technology (ICT) infrastructure has become a growing concern. It often becomes a strategic choice for companies to focus their resources on the core functions of their business while partnering with managed service providers to ensure that their communication and information technology needs are fulfilled.

 

METCO helps communication service providers and enterprises to optimize management time and resources by providing operations and maintenance (O&M) services for existing platforms and infrastructure. Leveraging our ICT expertise, we bring budget control, reliability, and predictability to these services.

 

We work closely with our clients to help define the requirements, KPIs and targets of managed service agreements in order to ensure that they reach their objectives in terms of continuity, efficiency, and quality.

 

We offer managed services for transmission infrastructures, voice and data networks, and enterprise applications. With policies, procedures and processes that are compliant with industry best practices, our managed services teams provide:

 

  • 24/7 Network Monitoring
  • Fault management
  • Field support
  • Client SLA / KPI compliance
  • Repair and return cycle management
  • Back-up and patch management