Customer Care


 

 

METCO has provided customer care solutions to over 50 leading corporations in the Middle East region to build and upgrade their contact centers. We address the challenges of our clients in improving customer service levels, enhancing customer and employee satisfaction, and reducing operating costs.

As part of its customer care engagements, METCO delivers seamless integration of contact center platforms and business support systems, ongoing support and training for agents and administrators.

METCO works with global leaders to bring the latest innovation in technology. We address the automation of all customer care processes from call handling and monitoring, to ticketing, to dispatching and closing.
Our customer care solutions include:

 

  • Session Initiation Protocol (SIP) contact centers
  • Networked contact centers
  • Interactive Voice Response (IVR), speech recognition solutions
  • Computer Telephony Integration
  • Skills-based routing, outbound solutions,
  • Quality monitoring and voice and video logging,
  • Workforce Management