Contact Center Applications


 

METCO offer our customers Contact Center Application Suite, which is a fully integrated application suite,

 

providing unprecedented visibility and control across every contact center function, eliminating the need to purchase and integrate products from multiple vendors — traditionally a difficult and time consuming task.

Our Contact Center Applications:

 

  • Inbound Call Routing
  • Computer Telephony Integration (CTI)
  • Interactive Voice Response
  • Agent Management
  • Workforce Management
  • Quality Monitoring
  • Chat and Email
  • Reporting and Analytics
  • Outbound Dialing