AVAYA

DIAMOND PARTNER

As a Diamond Strategic certified Avaya partner and Partner in Customer Service Excellence, METCO has sales, design, technical, implementation and services depth in all aspects of Avaya technology, and became one of the first partners to achieve full accreditation.

Our Avaya services build on leading technical skills, award-winning integration capability and added value, complemented with a personal approach and commitment to customer care, development and knowledge sharing.

We showcase our commitment to Avaya in roadmap planning, consulting and ongoing services for unified communications, workforce optimization, customer experience, video conferencing, networking and collaboration.

“METCO has been a long-term partner of Avaya, having worked with Nortel before the acquisition, so they have a strong knowledge of the market and the direction it is heading, they are a proven systems integrator, having a deep knowledge base across all our portfolio, and dominate in the contact center domain. We also have the largest market share in unified collaboration, served mostly by METCO, and they have also proven their networking capabilities and won some huge references.”

-Faten Halabi, Regional Sales Leader for Bahrain, Iraq, Kuwait and Pakistan
 
 
SOLUTIONS
 
Customer Engagement (Avaya Oceana™)

The Avaya Oceana™ Solution lets you personalize every step and possibility of customer interactions with your company. This purpose-built single omnichannel solution gives you complete integration and management of your traditional phone and digital channels.

 

 

 
 
 Team Engagement (Avaya Equinox™)

 We put UC in the applications, browsers, and devices that people use   every day. With the Avaya  Equinox™ Experience, communicationjust got simple, transparent, in context, and user defined.

 

 

 
 
Real-time Communications (Avaya Breeze™)

Put real-time communications into the applications and processes your customers and teams use every day. Become more streamlined and responsive, plus support greater productivity, innovation, and customer satisfaction.

 

 

 
PRODUCTS
 
Contact Center (Avaya IP Office™)

Avaya IP Office™ Contact Center helps you deliver a seamless customer experience, optimize customer routing and increase sales revenue opportunities.

 

 

 
 
Unified Collaboration (Avaya IP Office™ Platform)

Users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform.

 

 

 
 
Unified Messaging (Avaya Aura® Messaging)

Avaya Aura Messaging gives users access to email, voicemail, and fax from a single interface build for stability and flexibility.

 

 

 
 
Omnichannel Experience

Customer care has evolved from voice-only call centers to include email, web chat, IM & more

(a) Avaya Aura® Contact Center
All-in-One Omnichannel Contact Center Solution

(b) Avaya Contact Center Select
A Multi-Channel Contact Center Solution for Avaya IP Office

 
Customer Experience

(a) Avaya Aura® Workforce Optimization
A deeper, more meaningful Look at Customer Interactions

(b) Workforce Optimization Select
Improve agent performance and the customer experience you deliver

 
 
Mobility (Avaya Aura® Communication Manager)

The core of your unified communications and collaboration solution.

 

 

 
 
 
Video Conferencing (Avaya Scopia® Desktop and Mobile Applications)

Face-to-face collaboration in your mobile world and on your desktop.

 

 

 
 
 
Phones

Feature-rich, high audio quality business phones, including Avaya conference phone, IP deskphones & wireless IP phones.